Your Best AI Pilots Are Cementing the Process You Meant to Kill

AI 中文解读

McKinsey这篇关于企业AI的报告点出了一个扎心真相：很多公司急着让AI干活，结果AI不仅没优化流程，反而把原本该淘汰的老旧做法固化成了代码。作者称之为“试点陷阱”——单看每个任务AI都做得飞快，但整体设计却在悄悄跑偏。通俗说，就像你让实习生帮忙整理文件，他效率很高，但按自己的理解把过时的归档规则也一并“规范”了，以后想改都难。很多人以为用AI就是图快，其实更关键的是先想清楚什么流程值得保留。这件事对普通人的影响在于，未来你用的各种企业服务，背后可能都是被AI“定型”过的流程。如果公司不先理清业务逻辑就盲目上AI，你办事可能会碰到更死板的规则，比如客服怎么都绕不过去某个选项。反过来，那些先做规划再引入AI的企业，才能让服务真正变得更灵活、更贴心。所以下次看到“我们上了AI”的新闻，不妨多问一句：它是帮你减负了，还是把老规矩焊死了？

McKinsey published a piece on August 4, 2026 about building an HR function around agents, and buried in the setup is the most useful sentence anyone has written about enterprise AI this quarter. Describing what happens when teams build agents without a plan, the authors write that "every ungoverned agent hardens a fragment of the old operating model into code." They call the result the pilot trap: speed at the level of the task, drift at the level of the design. That sentence is worth more than…