OpenAI Presence wants to make AI agents production-ready for businesses

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AI从实验品变成正式工！OpenAI推出企业版AI助手Presence，专攻客服和日常办公流程，让AI真正落地干活。以前AI聊天机器人总给人一种“中看不中用”的感觉，试玩可以，真让它处理正经业务就怕出错。这次OpenAI想解决这个老大难问题——推出Presence服务，专门帮大企业把AI助手用在实际生产线和客服岗位上。如果客户有特殊需求，OpenAI还会派工程师上门，协助企业调整流程、对接系统，直到AI能顺利上岗。这套方案目前只对受邀企业开放，不是谁都能用。对我们普通人来说，未来打电话咨询客服时，对面很可能就是个AI，而且它比现在聪明多了，能真正帮你解决问题，不再只会生硬地念菜单。不过也别高兴太早，企业部署AI成本不低，加上AI在合规细节上还有待验证，短时间内恐怕只有大公司才用得起。总之，AI不再只是聊天工具，正悄悄成为职场新同事。

OpenAI Presence wants to make AI agents production-ready for businesses Gregor Kobsik Aug 2, 2026 Getting AI agents to work reliably in real business settings is still a messy problem. OpenAI is trying to fix that with Presence, a new offering aimed at enterprise customers. The company's existing Workspace Agents, which are customizable "GPTs," are mostly built for internal use cases. Presence goes further and targets production deployments in customer service and internal workflows. When a use case goes beyond what Presence can handle out of the box, OpenAI's Forward Deployed Engineers step in. They work directly with the customer to pick the right workflows, connect existing systems, set up guidelines, and manage testing through to the production launch. Presence is currently available to qualifying enterprise customers but isn't an open product. How OpenAI handles specific compliance requirements like the EU AI Act remains unclear. The company mentions trust mechanisms but hasn't shared any legal details.AdDEC_D_Incontent-1Ad AI News Without the Hype – Curated by Humans Subscribe to THE DECODER for ad-free reading, a weekly AI newsletter, our exclusive "AI Radar" frontier report six times a year, full archive access, and access to our comment section. Subscribe now Source: OpenAI Ask about this article… Search