Solitics Unveils Next-Generation Agentic AI for Retail Banking Customer Engagement

Discover AnythingSignupWrite New StorySolitics Unveils Next-Generation Agentic AI for Retail Banking Customer EngagementbyTechnology WirebyTechnology Wire|@technology_wireTechnologyWire (Technology Wire) is a tech newswire and press release distribution platform operated by MediaFuse LTD.SubscribeJuly 31st, 2026TLDR Your browser does not support the audio element.Speed1xVoiceDr. One Ms. Hacker byTechnology Wire@technology_wirebyTechnology Wire|@technology_wireTechnologyWire (Technology Wire) is a tech newswire and press release distribution platform operated by MediaFuse LTD.SubscribeStory's CredibilitybyTechnology Wire|@technology_wireTechnologyWire (Technology Wire) is a tech newswire and press release distribution platform operated by MediaFuse LTD.SubscribeStory's CredibilityRamat Gan, Israel, July 31st, 2026/TechnologyWire/--Solitics, a SaaS industry leader in adaptive engagement and smart marketing automation, announces the release of Saai, a suite of intelligent tools designed to dramatically reduce manual work with full integration guaranteed within 45 days. An agentic AI built specifically for marketing and product teams in this industry, it promises to accelerate campaign execution and unlock deeper insights across the CRM workflow within retail banking. Tomer Baumel, CEO and Founder of Solitics, comments: “We see this as a game-changer for marketing and product teams. When fully adopted, it will significantly transform how teams operate. They will be able to turn their complex workflows, which include the likes of planning, strategy, content, design, data, automation, development and more, into a fully autonomous 24/7 customer engagement machine.” Saai combines deep retail banking expertise with a native understanding of the Solitics platform. Trained on years of real-world customer engagement use cases and industry best practices, it works as an embedded AI expert, not a generic assistant or external AI layer, providing guidance that reflects both banking business objectives and the capabilities of the platform. The recommendations and generated customer journeys from Saai are based on the bank's own data, customer events, business rules and campaign context. Operating securely within each bank's own Solitics environment, Saai works within existing governance frameworks, respecting approval workflows, permissions, audit controls and market-specific compliance requirements. Saai supports teams across every stage of customer engagement, including: Strategy – recommending engagement strategies aligned with business objectives. Analysis – identifying customer behaviours, opportunities and optimisation recommendations. Campaign & Journey Design – generating complete customer journeys, promotions and mission flows from natural-language requests. Customer Lifecycle Management – supporting onboarding, activation, engagement, retention and cross-sell initiatives. Performance Optimisation – recommending improvements based on campaign performance and customer behaviour. Platform Support – providing contextual guidance on Solitics features and implementation. Turning business goals into production-ready customer journeys Instead of starting with a blank page, marketing and product teams simply describe a business objective in natural language – such as improving digital onboarding, increasing product adoption or reducing customer inactivity. Saai then generates a fully configured customer journey, recommending the optimal audience, triggers, channels, messaging and journey logic, producing a campaign that's ready for review and deployment in minutes rather than days. For retail banks, this means accelerating use cases such as KYC onboarding, account activation, card usage campaigns, savings product adoption and customer retention, while ensuring every interaction follows the bank's operational and compliance framework. Once deployed, the Solitics platform executes these journeys in real time, allowing customers to receive