OpenAI says more workers are using ChatGPT to do other people's jobs

OpenAI says more workers are using ChatGPT to do other people's jobs Matthias Bastian View the LinkedIn Profile of Matthias Bastian Jul 27, 2026 OpenAI says more people are using AI for work outside their professions. The company calls this "task crossover." Of more than 800,000 work-related ChatGPT messages analyzed, 43.5 percent of job-specific queries involved another profession. Marketing and engineering tasks crossed over most often. Users handled work once left to specialists, including contract reviews, data analysis, and website troubleshooting. At small businesses, non-specialists are especially likely to use AI for marketing tasks. | Image: OpenAI The effect is stronger at smaller companies, where dedicated specialist teams are less common. OpenAI sees the usage data as an early signal that job profiles are shifting, even before job titles or descriptions catch up. OpenAI classified tasks using the U.S. occupational database O*NET, which maps activities to standard job profiles. It excluded common tasks such as writing, summarizing, and scheduling. AdDEC_D_Incontent-1Ad AI News Without the Hype – Curated by Humans Subscribe to THE DECODER for ad-free reading, a weekly AI newsletter, our exclusive "AI Radar" frontier report six times a year, full archive access, and access to our comment section. Subscribe now Source: OpenAI Ask about this article… Search